Compliance & Safety Policy

At Level Pool Supply, we are committed to providing safe, reliable, and compliant products for your pool and spa needs. This page outlines important information regarding product safety, handling, and regulatory compliance.

Product Quality & Sourcing

We source all products from trusted manufacturers and authorized distributors to ensure
authenticity, quality, and compliance with applicable U.S. safety standards. We do not sell
counterfeit or unauthorized goods.

Chemical Safety & Handling

Pool and spa chemicals must be handled with care. Always read and follow all instructions and warnings on the product label. 

  • Do not mix different pool chemicals
  • Store products in a cool, dry, well-ventilated area
  • Keep out of reach of children and pets
  • Use appropriate protective equipment when handling chemicals
  • Improper handling of chemicals can result in injury, damage, or hazardous reactions.

Hazardous Materials (HAZMAT) Compliance

Certain products we sell may be classified as hazardous materials and are shipped in
accordance with U.S. Department of Transportation (DOT) regulations.
Some items may be restricted to ground shipping only
Shipping timelines may vary for regulated products
Certain products may not be available for delivery to all locations

Proper Use Disclaimer

All products must be used in accordance with manufacturer instructions and intended use
guidelines. Level Pool Supply is not responsible for any damage, injury, or loss resulting from misuse, improper handling, or failure to follow product instructions.

Installation Disclaimer

For pool equipment and replacement parts, proper installation is critical.
We recommend installation by a licensed or qualified professional. Level Pool Supply is not liable for issues resulting from improper installation or modification of products.

Product Information & Accuracy

We strive to provide accurate and up-to-date product information. However:
Product specifications, packaging, and labeling may change without notice
Images are for reference only and may not exactly reflect the product received
If you have any questions about a product before purchasing, please contact us.

Customer Responsibility

By purchasing from Level Pool Supply, you agree to:
Follow all safety instructions and product guidelines
Ensure proper use, storage, and handling of products
Verify compatibility of parts with your specific equipment

Need Assistance?

If you have any questions regarding product safety, compliance, or usage, please contact our team at: support@levelpoolsupply.com

We’re here to help ensure you have a safe and successful experience.