General Information
General questions about our company and policies.
How can I contact customer service?
You can contact us at support@levelpoolsupply.com. We are available during regular business hours 9am-5pm EST, Monday through Friday. We are happy to help!
I need to return an item, what should I do?
Need to return an item? No problem! We understand that sometimes things don't work out. Please view our full return policy.
Do you offer bulk pricing or contractor discounts?
Yes, we do. If you’re placing large or recurring orders, please reach out to us at support@levelpoolsupply.com and we’ll be happy to discuss pricing options.
Why do prices sometimes change?
Pricing may vary due to supplier costs, availability, or market conditions. We always aim to keep our pricing competitive while ensuring product quality and availability.
Why should I buy from Level Pool Supply?
We focus on providing reliable products, competitive pricing, and responsive customer support. We source high-quality pool parts, equipment, and premium chemicals from trusted manufacturers to ensure performance and consistency. Whether you’re maintaining your pool or replacing a key component, our goal is to make it easy to find the right products and get everything running smoothly again.
Shipping & Delivery
Delivery, shipping, and returns explained.
How can I change or cancel my order?
Our warehouse is very fast. If you need to cancel your order please email us at support@levelpoolsupply.com immediately. We will do our best to cancel but we cannot make any guarantees.
How can I track my order?
Once your order is submitted, we’ll send you an email with a personalized tracking page so you can follow its progress every step of the way. You can also opt in to receive text message updates for added convenience.
Do you offer free shipping?
Yes, we offer fast and free shipping on all orders within the US!
How fast do you ship?
We generally expect your order to arrive within 2-8 business days after placing it. Most likely, your order will arrive in a few days or less!
Do you ship internationally?
Currently, we primarily ship within the United States. If you’re outside the U.S., feel free to contact us and we’ll let you know if we can accommodate your order.
Product Information
Product details, specs, and selection guidance.
I have a product technical question. Can you help?
Absolutely. Feel free to reach out to us at support@levelpoolsupply.com, and our team will do our best to assist you. For more complex or highly technical inquiries, we may refer you directly to the manufacturer to ensure you get the most accurate information.
Are your products authentic?
Yes, we only source products directly from authorized suppliers and manufacturers to ensure authenticity and quality.
Do your products come with a warranty?
Many products include a manufacturer warranty. Warranty details vary by brand, so please refer to the product listing or contact us for more information.
How do I know if a part is compatible with my system?
We recommend checking your equipment model number and comparing it with the product description. If you’re unsure, feel free to contact us with your model details and we’ll help confirm compatibility.
Can’t find the answer you need?
Whether you need help with a product, an order, or choosing the right part, our team is here to help.
